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Job Details: Applications Support Analyst
| Job Title | Applications Support Analyst |
|---|---|
| Company | Accolo |
| Location | Boston MA (US) |
| Date Posted | 05/05/10 |
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Join EnerNOC as our new Application Support Analyst and you will be part of a quickly growing company blazing a path with its cutting-edge technology for energy savings. If you have a passion for clean technology markets, technical aptitude, and a commitment to superior customer service, our collaborative team will provide you with a phenomenal platform where you can really make a difference. In this role, you will provide support to internal clients (EnerNOC employees) for our proprietary SiteSMART technology, which is the Web-based platform and application upon which our energy efficiency program operates. This is a highly visible role as you will have the opportunity to write, develop, and lead internal training sessions, becoming our internal expert for all things SiteSMART. Our Analysts work closely with the analytical, product development, operations, and engineering teams. Join us today to tackle an exciting challenge with a quickly growing player in the clean energy space. EnerNOC, Inc. is a leading developer and provider of clean and intelligent energy solutions to commercial, institutional, and industrial customers, as well as electric power grid operators and utilities. Our technology-enabled demand response and energy management solutions help optimize the balance of electric supply and demand. We are a phenomenal team of people that support the effective, economical, and environmentally-friendly stewardship of energy resources. We passionately pursue this goal daily by acting as market advocates, working with unparalleled integrity, pursuing the best cost-benefit opportunities for customers and our business, and remaining firmly committed to what we do. We believe our values and enthusiasm are contagious! Your primary mission as an Application Support Analyst at EnerNOC in Boston will be to support the use of our SiteSMART application for internal customers. Strong communication skills and a commitment to superior customer service will allow you to succeed as you provide support to your colleagues at EnerNOC and, indirectly, to the larger structure of external customers, energy markets, and energy providers. Prior experience supporting database systems and technology will allow you to hit the ground running, as will your detailed experience writing and understanding SQL queries and familiarity with the Agile software development process. Success in leading trainings and experience with public speaking is required, as you will lead periodic training sessions on the SiteSMART application and its regular upgrades for EnerNOC employees. Join EnerNOC today to make a difference and help transform the way the world uses energy. Related Keywords: support, applications support, analyst, SQL, energy, green, clean energy, clean technology, tech support, technical support, Level II, Level III, help desk, service desk, operations, training, facilitating, Agile, software development lifecycle 
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