Job Details: Senior Quality Manager – Global Audit

Job Title Senior Quality Manager – Global Audit
Company SunPower Corporation
Location San Jose CA (US)
Date Posted 07/28/10
The solar electric industry is an exciting and rapidly growing business, providing excellent career opportunities and the great satisfaction of having a positive impact on the environment. Founded in 1985, SunPower Corp. (Nasdaq: SPWRA, SPWRB) designs, manufactures and delivers the planet's most powerful solar technology broadly available today. Residential, business, government and utility customers rely on the company's experience and proven results to maximize return on investment. With headquarters in San Jose, Calif., SunPower has offices in North America, Europe, Australia and Asia. For more information, visit www.sunpowercorp.com.

SUMMARY

Reporting to Vice President, Global Quality and Customer Satisfaction, this newly created position is chartered expand our strategic quality initiative for PSC (Prevention, Simplification and Customer Satisfaction) and ensure global compliance to our quality systems. This person will also coordinate global ISO 9001 periodic and certification audits with the external certification body. By closely monitoring compliance and implementing improvements to our Quality Management System foundation, the goal is to ensure end-to–end continual improvement, world-class quality, and customer satisfaction. Through identification of PSC findings and suggestions for improvement, the role will enable other groups to prioritize top gaps for best allocation of resources. We are looking for an experienced quality professional with outstanding track record to lead these efforts through best practices for auditing and engagement. Team player, results oriented and hands-on driver. Has a positive, optimistic, “can-do” attitude. Wants to win and manage effectively on both the strategic and tactical issues --- and ready to switch between the two. Possess strong leadership and team building skills, and ability to motivate others.

EDUCATION AND EXPERIENCE

• MS in Engineering discipline and/or MBA.
• 10+ years of Quality Management
• Solar industry experience is a plus.
• 5+ years Lead Auditor experience internally or at suppliers
• Experience working with executive level.
• Demonstrated skills/background in improving quality systems and customer satisfaction.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Improve and expand the PSC Initiative, and serve as Internal Quality Audit Program Manager globally.
o Auditor Management and Training.
 Build network (matrix) of trained quality auditors globally who support PSC audits across the company.
 Create network of cross functional supporting auditors and provide training.
o Audit Planning. Manage schedules for Internal and External Audits globally including PSC, ISO 9001, Product, Process, & QMS audits. Take into account status and importance of areas to be audited and results of previous audits (of all types) when setting audit plans. Note that site quality organizations are responsible for conducting their own product, process and QMS audits, but this position has global oversight and review of frequency and results.
o PSC Auditing Be the lead auditor (or assign) for PSC audits in the plan. Focus audits on foundation activities including documentation, MRB, Customer responsiveness, and training. Ensure timely release of reports and issuance of value added findings.
o PSC Audit follow-up and support Ensure auditor support for validation of finding closures as well as supporting/enabling each group which is PSC audited. Promote PSC benefits to each organization to create ‘pull’ and enthusiasm for resourcing improvements.
o Process Ownership
 Upgrade documentation to reflect PSC 2.0 changes.
 Gather feedback on PSC 2.0 and continually improve the process.
 Be the process owner for Internal Audit Module in CATSWeb – responsible for suggesting, getting buy-in from site quality groups, and prioritizing changes to the database (fields, notifications, reports, escalations, drop-down lists, links, etc). Ensure standardization for global applicability as well as flexibility for site customization if needed.
o Reporting - Track and report on metrics for audit programs globally including PSC Scores, non-conformance closure cycle time, effectiveness of corrective and preventive actions taken, & Process and Product defect rates (DPPM or DPMO). Provide reports including Trend, Pareto and 3WI for Operations Reviews, Quality Staff Meetings and Management Reviews. Ensure top management of PSC audited groups is aware of findings and opportunities.
o Standardization & Globalization – Share best practices with other internal audit groups such as Finance (SOX) and Facilities/Safety (EMS). Work to standardize audit systems where practical.

• ISO 9001 compliance at San Jose Headquarters.
o Scheduling and readiness prior to surveillance or recertification audits
o Employee Quality training (e.g. Quality On-boarding)
o External Audit finding follow-ups and closure
• Some travel will be required to conduct audits and validate results at SunPower sites globally.

QUALIFICATIONS

• Solid track record of Quality Management and continual improvement results.
• History of ability to engage and motivate auditees at all levels (top management to line workers) to resolve non-conformances, and drive continual improvement.
• Excellent interpersonal and communication skills. Ability to effectively present information and interface with executives, managers, customers, suppliers, etc.
• Exceptional ability to solve problems and coordinate with global team members. Problem analysis/resolution at both a strategic and functional level. Ability to define problems, collect data, discern facts, root cause analysis, draw valid conclusions and influence decisions.
• Strong business/financial orientation, including in-depth understanding of New Product Introduction processes and/or Cost of Poor Quality.
• Team player, capable of working in a highly collaborative and dynamic environment.
• Honest, open, candid, high personal Integrity; and not a political manager.
• Strong Customer Focus. Previous experience leading and partnering cross functional teams to improve customer satisfaction. Use of ‘Voice of the Customer’.
• Experience and knowledge in a broad range of quality best practices and industry codes and standards.

In addition to offering a competitive compensation package, SunPower is a company committed to offering a benefits package that provides security and well-being to its employees and their eligible dependents, including domestic partners.

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